That’s Roland in a nutshell!
And you’re lucky it was the pedal and not the FP-90X; because they will treat you exactly the same way regardless.
They did this to me a very long time ago (FP-7); at first they basically ignored me, and then reluctantly responded:
‘Get over it, Karen, it’s just one out of 88 keys that’s faulty; you still have 87 keys left to play with! (I’m paraphrasing, but still).
And yes, Kawai’s quality (control) is terrible, but their customer-service/support is good; I have to admit it.